Bank of America app not working 2021 – Fix Problems

Safe, secure and easy mobile banking service is offered by Bank of America. Users having an account in Bank of America can download the Bank of America app in their mobile device and carry their banking with them whenever they go. However, in order to enjoy the banking features offered by the Bank of America, it is important for your mobile application to work properly. The Bank of America app not working 2021 is a pretty common issue that troubles the users every now and then. However, with the right troubleshooting measures the users can fix the Bank of America app not responding issues on their own. Some basic ways to do that are provided in this article.

Pre-requisites for troubleshooting Bank of America app not working

Before you proceed with the troubleshooting of Bank of America stopped working 2021, there are few things you should check beforehand.

  1. Make sure that your internet connection is working fine. Any problem with your internet connection can make it seem like the problem is with Bank of America app and therefore it is not working. To fix issues with your internet, disconnect your modem & device, restart them both and the connect them again. Also, check that your data pack is active and has not expired.
  2. The second thing you need to make sure of is whether the Bank of America application updated to its latest version or not. If the app is not updated to its latest version, you need to download and install the updates now. Else, you cannot solve the Bank of America app stopped working issue.
  3. In case there is presence of virus or other similar infection in your device, you will face Bank of America app not working issue. To fix this, you need to scan your system using a good antivirus program and eliminate any threats detected.
  4. Any third-party program, especially a firewall or antivirus program if running in your system should be temporarily off while attempting the troubleshooting of Bank of America app not responding issue.
  5. All the important operating system update, whether using Android or iPhone, must be installed in your device. Problem with Bank of America application cannot be fixed if your device is running on outdated operating system.

Issues with Bank of America app and ways to solve them

Bank of America app not working issue can present itself in different forms like Bank of America app login not working, Bank of America app password not working, Bank of America app suddenly stopped responding, alert feature of Bank of America app stopped working, etc.

Different reasons behind the Bank of America stopped working issue can be there. But what matters most is how to fix this issue whenever it occurs. Some easy ways to fix the Bank of America app not working and related issues are discussed below, to know more, keep reading the post.

Issue while deactivating/ reactivating card in Bank of America app

Sometimes, due to certain reasons like lost your card or misplaced it temporarily, the users attempt to deactivate or suspend their cards to prevent unauthorized activities. But issues happen and they face difficulty in deactivating their card. Same issues may also occur at the time of reactivating the card. Follow the steps given below to successfully deactivate or reactivate your card in Bank of America app. Note that the steps for the same are different when done via a web browser.

  1. Open your app and login to your Bank of America account.
  2. Select the circle icon with three dots on the balance/ transaction screen
  3. Go to Card Controls and toggle the Suspend switch.
  4. A window will appear asking the user to confirm the action. In this window, select Suspend. Your card is now suspended from use.

In case you wish to reactivate your Bank of America account, follow the steps given below.

  1. Open your app and login to your Bank of America account
  2. Go to the transaction/ balance page for the suspended card.
  3. Click on reactivate button. A confirmation screen will display. Confirm the reactivation and your card will be active and ready for use

Note: A suspended card will still allow some activity such as credits, dispute adjustments, deposits, fees and previously authorized purchases.

Bank of America app not working- Problems in receiving alerts

Bank of America allows the users to set the option to receive alerts about their transaction. Along with that they can make any kind of modification in their alerts. Follow the instructions given below to set and manage your Bank of America alerts:

  • Open the Bank of America app and select the Menu icon.
  • Go to Alerts and select the card for which you want to manage alerts.
  • On the next screen you can see delivery methods and the alerts currently available.
  • Click on the Edit button to manage your email or phone number information.
  • Toggle alerts on or off as required.

Password for Bank of America app not working

While trying to log in to their Bank of America app, the users might face the password of Bank of America not working issue. This can happen if you lost your password or haven’t logged in to your account for a long time. Whatever is the reason behind it, to fix the problem you need to perform Bank of America password recovery. Instructions to set a new password are provided below.

  1. In the Password section of the log in screen, click on the Forgot? link.
  2. Enter your username and tap the Send Instructions option.
  3. An email containing a verification code will be sent to your primary email address.
  4. Enter the verification code on the Verify Email Address screen and click on Continue button.
  5. Now, on the reset password screen provide a new password and confirm the same.
  6. Click on Reset Password button to set a new password for your Bank of America account.

In case you do not receive the password reset email, do the following:

  • Click on Send Another Code button.
  • An email containing a verification code will be sent to your primary email address.
  • Enter the verification code on the Verify Email Address screen and click on Continue button.
  • Now, on the reset password screen provide a new password and confirm the same.
  • Click on Reset Password button to set a new password for your Bank of America account.

Note: In case you still not received the verification email, you should check your spam or junk folder to see if the incoming emails are landing there.

Link with the Bank of America Forgot Password email does not work

Users are often seen complaining that there link to reset password of Bank of America is not working. Normally, this happens if you open the link after 30 minutes of receiving it as the email is only active for 30 minutes. If you click on the link after 30 minutes, you will receive an error message. If this happens, you need to restart the process of Bank of America password recovery.

Also, you can attempt to reset your Bank of America password 4 times within 24 hours. If trying more than that, you might receive an error message too.

Bank of America sign-in not working

Problems during signing in to the Bank of America account or during resetting of the password happens due to credentials stored by your browser. Deleting the stored credentials can allow you in accessing your account or resetting the password. Steps for deleting credentials from different browsers are given below.

  1. Google Chrome browser
  • Launch Chrome in your device and open the Settings menu.
  • Go to the Autofill section and select Passwords.
  • In the Saved Passwords section, go to the menu icon for bankofamerica.com and tap the Remove button.
  1. Mozilla Firefox browser

In  Windows device

  • Launch Firefox browser in your device and select Options from the menu bar.
  • Go to the Privacy & Security section and scroll to the Logins & Passwords section.
  • Click on Saved Logins option.
  • To delete saved password of Bank of America, highlight the site and select Remove.

In Mac OS X device

  • In the menu bar, open the Firefox menu.
  • Select Preferences and go to the Security tab.
  • Tap the Saved Passwords button.
  • To delete the saved password, select View Saved Passwords and delete the password associated with bankofamerica.com.
  1. Internet Explorer browser
  • Launch IE browser in your device and select Internet Options from the Tools menu.
  • Go to the Content tab and in the AutoComplete section, select Settings.
  • Click on Manage Passwords tab and select the Web Credentials Manager.
  • Select the dropdown arrow for bankofamerica.com and click on Remove button.
  1. Microsoft Edge browser
  • Launch Edge browser in your device and select Settings from the menu bar.
  • Go to View Advanced Settings and scroll to the Autofill Settings section
  • Click on Manage passwords option.
  • To delete saved password of Bank of America, highlight the site and select the X button.
  1. Safari browser
  • Open the Safari menu and select Preferences.
  • Click on the Autofill tab.
  • Select the Edit button for Usernames and Passwords.
  • Delete all the entries that relates with bankofamerica.com.