Fix the Suddenlink not working issue- internet, TV and phone

Services offered by Suddenlink are widely appreciated for their reliability, feasibility and user-friendliness. Internet, cable, TV and many other services of Suddenlink have millions of happy users globally. However, sometimes it happens that the users start facing issues with their Suddenlink services and become totally unable to use them. The Suddenlink not working is a pretty common issue and many times this issue can be resolved by the users on their own. In this article, the different ways to fix the Suddenlink not working problem are provided.

Fix the Suddenlink not working issue- internet, TV and phone

Issues with your Suddenlink services, whether it is internet, TV or phone can be fixed if you know the right troubleshooting measures. Below here, some simple yet effective methods to fix the Suddenlink not working issue are discussed.

Suddenlink internet not working

  1. Common reasons behind this issue
  2. Solution to fix the issue

Common reasons behind this issue

Check out some common reasons that can be there behind the Suddenlink internet not working issue.

  • Wireless connection: Users of Suddenlink wireless connections face the not working issue more as compared to those with wired connections as wireless connections are subject to greater fluctuations, interference and congestion.
  • Congestion: In case there is a large amount of internet usage and the links to various networks and servers outside of the Suddenlink network are being heavily used, your Suddenlink internet might not work.
  • Virus infection: If your computer is infected with any harmful virus, malware, adware, etc, problems will arise with the Suddenlink internet connection.
  • Web browser: Using an outdated or corrupt web browser can make it seem like your Suddenlink internet is not working.
  • Website limitations: If a larger number of users are connected, the available speed might be divided amongst the users. This might slow down your Suddenlink internet.
  • Modem performance: With time, performance of any modem may degrade causing problems while using the internet.
  • Operating system: If the device’s operating system gets corrupted, inefficient or configured incorrectly, it will affect the internet speed.
  • Computer hardware: It is important that your computer hardware is up to the mark where it allows the internet to work smoothly.

Solution to fix the ‘Internet service of Suddenlink not working’ issue

In case you are facing issues with your Suddenlink internet and you are not getting the speed you expected, there are a few things you can do to troubleshooting your internet. Check out the basic troubleshooting measures given below and see if any of these solves your issue.

  1. Check for service outage in your area

Follow the steps given below to make sure that there is no Suddenlink service outage in your area. If so, you need to wait for this to get fixed at the service provider end.

  • Go to My Account page of Suddenlink.
  • Sign in to your account using your username and password.
  • An overview of your account will appear on the screen.
  • Under My Services present on the right-hand side of the screen, any info about service outage in your area will appear.
  1. Check the power and connections

Faulty power and connections also affect the speed and working of Suddenlink internet. To fix this problem, follow the steps given below.

  • Check for any loose plugs in your device and if found, tighten them.
  • Make sure the outlets are working and no fuse has blown.
  1. Restart your modem

Restarting the modem can most of the time fix the Suddenlink internet not working issue. The steps to restart the modem are given below.

  1. Pull the power cord from the back of the modem to unplug it.
  2. In case you use a router, disconnect the power cord from the back of the router to unplug it as well.
  3. Plug the power back into your modem and wait 30 seconds.
  4. Similarly, plug the power back into your router and wait 30 seconds.
  5. Open a new tab in your browser to see if the issue with the internet is fixed.
  6. If there is still no connectivity, restart your device and then repeat the above steps.
  7. Payment issues
  • Make sure that there is no pending payment on your account as it can cause an interruption of service.

Suddenlink TV not working

  1. Solution to fix the issue
  2. Fix error codes S0A00, SRM-8 and SRM-8001

Solution to fix the ‘TV service of Suddenlink not working’ issue

Issues with Suddenlink TV are quite common and are faced by plenty of users. If you even encounter any issues and are looking for the measures for troubleshooting your TV Service, keep reading further.

  1. Check for service outage in your area

Follow the steps given below to make sure that there is no Suddenlink service outage in your area. If so, you need to wait for this to get fixed at the service provider end.

  • Go to My Account page of Suddenlink.
  • Sign in to your account using your username and password.
  • An overview of your account will appear on the screen.
  • Under My Services present on the right-hand side of the screen, any info about service outage in your area will appear.
  1. Check the power, connections and sources

Sometimes, issues with the power source and the connection can cause the ‘TV service of Suddenlink not working’ problem. Here’s how you can fix them:

  • Check for any loose plugs in your device and if found, tighten them.
  • Make sure the outlets are working and no fuse has blown.
  • Your TV should be set to the correct input source.
    • For HD TV- Find the input/source on your TV remote and press the button until a picture appears on the screen.
    • For SD TV connected to your cable box with a coaxial cable, make sure that the TV is tuned to channel 3 or channel 4.
  1. Restart your cable box

Restarting the cable box can fix some issues with it and can fix consequently the not working of Suddenlink TV. Follow the steps given below to restart your cable box.

  • Unplug the power cord from the wall outlet to disconnect the power from your cable box.
  • After 30 seconds or so, reconnect the power cable to your cable box or outlet.
  • Your cable box will reset after three to five minutes.
  • Turn on your TV and cable box to see if your issue gets fixed.
  1. Payment issues
  • Make sure that there is no pending payment on your account as it can cause an interruption of service.

Fix error codes S0A00, SRM-8 and SRM-8001 in Suddenlink TV

The error codes mentioned above are often received while trying to order or watch on demand content on Suddenlink TV. You can resolve these errors by following the steps given below.

  • Unplug the cable box from the wall and make sure that all coaxial cables connected to the back of the cable box are tight.
  • After 30 seconds, plug the power back into the wall and wait for the time or channel to show on the cable box display or a picture on your screen.
  • Press the ‘Channel +/-‘ buttons on your remote to confirm the reset is complete.
  • Once the reset process is complete, the on demand facility will start working in the next 30 minutes.

Phone service of Suddenlink not working

  1. Suddenlink phone voicemail set up
  2. Fix no dial tone issue with Suddenlink phone

Suddenlink phone voicemail set up

Issues with Suddenlink phone arise while setting up voicemail if you do not carry out the setup process correctly. Follow the steps given below for successful voicemail set up in your Suddenlink phone.

  • Dial your Suddenlink phone number or *99 on your home phone and enter a temporary PIN 123456.
  • You will be asked to provide a permanent 4-digit PIN and press #. Repeat this process twice for confirming your pin.
  • Say your name then press # and record a message then press #.
  • Once the setup process completes, your voicemail can receive messages.

Fix no dial tone issue with Suddenlink phone

If you do not hear a dial tone when you pick up the receiver, follow the steps given below to restore the dial tone:

  • Make sure that your phone is getting all the power it requires and there are no connection issues, if any.
  • The LED indicators on your Multimedia Terminal Adaptor (MTA) should be lighting constantly.
  • In case the power light is blinking or all lights are off, make sure that the AC cord (power cord) is connected to the MTA.
  • Ensure that the MTA is not plugged into an outlet that has been switched off.
  • Unplug the telephone wire from the rear of the MTA and plug a working phone directly into the jack on the MTA.
  • After following all the steps discussed above, check for dial tone.
    • If you get a dial tone now, it means the problem is inside the wiring or jacks. The wiring can either be repaired by the users themselves or they can submit a repair request by calling Suddenlink customer service.
    • If there is no dial tone, unplug the phone cord from the back of the MTA and then reset the unit (to reset the MTA press and release the reset button at the rear of the MTA). After the reset is complete, plug the phone cord back into the MTA and if there is no dial tone still, there might be some problem with your outside wiring.
    • If there is a dial tone at the MTA, issue may be there with a single jack. To check this, plug a different phone into the jack and see whether the problem still exists. If it does, the phone wiring is faulted or shorted and should be changed.