Many services like internet, TV, email, mobile, etc are offered by General Communication Inc. (GCI). Although these services are pretty smooth there are times when the users start facing issues while using them. Issues with GCI services can be really frustrating if they start occurring frequently. It, therefore, becomes crucial to find their solutions before they start hampering important work. But the main question arises where to find the solution for fixing these issues. The answer to this question is GCI customer support. In case of any kind of query with the GCI services, the users can reach the customer service. There are different ways in which the users can reach the GCI technical support, the most common being the GCI helpline number.
GCI customer support phone number
Multiple ways are available through which the users can get in touch with the GCI customer support and find the solution for all their problems. However, if you talk about the best way for contacting the support, it is via GCI customer service helpline number. To reach support through this method, you simply need to pick your phone and dial the GCI helpline number. Your call will be picked by experts who with their knowledge and experience, can help in fixing any kind of issues related to GCI. The number is active 24/7 and the customers are free to give a call anytime they face any problem with GCI.
Other ways to contact GCI customer support
Apart from the GCI support number, there are few others way too by which the users can reach the support team and seek their assistance in solving their issues related to GCI services. The users can start live chat support, visit the nearest store or join the community forum to find the solution to their problem.
- Live chat support: You can find the option to start a live chat with the customer service executives on the website of GCI. The users can explain their queries and issues to these executives and they will provide the users with the right solution. Although it provides real-time support, sometimes there is delay and the users might have to wait for the executive’s reply.
- Email support: To get support via email you can send a message on the address email@example.com explaining the issue you are facing in detail. You will soon get a reply from the experts through mail only providing the resolution to your issue
- Visit the nearest store: By visiting the nearest local store, the users can get a face to face solution for their GCI problems. You can locate the nearest store from the Store Location page of the GCI support by providing the zip code of your area. A list of the local store present in that area will appear on the screen with their address and contact details. You can simply give a call on the contact number to fix an appointment and visit the store. Once you reach the store, an executive will be assigned to you who will listen to your queries and provide you the required solution.
- Support articles: The users can browse through the support articles that can be found on the official support page of GCI. Articles related to GCI internet, phone, TV and other services are present on the support page. If these articles work for you, you can follow the instructions given in there to fix your issue. If not, you can always contact GCI customer service.
Common issues with GCI services
Although the services offered by GCI are pretty smooth, the issues related to it are frustrating as well. The list of issues that can occur with GCI services can be really long. However, some GCI related issues that are faced by the users quite frequently are given below.
- Problem logging in to GCI’s webmail program
- Unbale to connect the modem for internet service
- How to check data usage for any GCI product?
- Speed of GCI internet is very slow
- Problem in creating MyGCI profile
- Issue while making payment for GCI service
- Unable to set up Voicemail in GCI mobile
- How to set up FastPhone SelfCare?
- Problem in connecting non-TiVo cable box
- Installation issues during TiVo box set up
- Choppy video in GCI TV
Fix the basic problems related to GCI services
Some problems occurring with GCI can be simple while others can be complex. A user might be able to fix the simple issues by following the right troubleshooting steps. To help the users fix the most basic GCI not working issue, the solution for it is provided below. However, in case the issue is complex, you are suggested to contact GCI customer support.
GCI not working 2021
- Resolve GCI internet not working problem
In case your GCI internet network is hacked, you can face issues with its working. To fix this issue, it is suggested to change your wireless network password. Follow the steps given below to change the password of your GCI internet:
- Connect to your gateway via an Ethernet cable or wirelessly via your Wi-Fi.
- In any browser open a new web page and visit 192.168.0.1.
- You will be asked to sign in to this page. Enter your username and your current Wi-Fi network password.
- Click on the ‘Wireless’ option present on the top bar.
- Now go to ‘Multiple SSID Settings’ and change the password of your network.
- Tap the ‘save changes’ button to save the new password.
Note: If you change your Wi-Fi password every device using that network needs to be connected again.
- Solve GCI phone not working issue
To fix the ‘phone service of GCI not working’ issue, there are two simple measures available. If you are not able to fix your issue by these methods, you can give a call on GCI technical support phone number.
- Restart your phone. Although it may sound simple but many times, the issues related to the GCI phone are fixed after restarting the device. Try this and see if your issue is fixed or not.
- If starting your phone does not resolve your issue, try resetting the network settings from your phone’s settings menu. If you are looking for the steps to reset network settings, you can use the interactive device support tool of GCI and navigate to your device. Now, under the ‘Search for a tutorial field’ box type and search for ‘reset network settings’.
- GCI email not working on Outlook
Incorrect configuration is the main reason why GCI email might not work on Outlook in most cases. To fix this issue, you need to re-configure GCI email on Outlook. The steps for the same are given below.
- Open Outlook and click on the File tab.
- Click on the Info tab from the left side panel and go to Account Settings.
- Tap on the New button.
- Click the check box next to ‘Manually configure server settings or additional server types’ box from the Add New E-mail Account screen and click on Next.
- You can also select the Auto Add Account Setup option but it might result in error while sending email messages.
- Click in the Internet E-mail check box and press the Next button.
- Enter the details as asked on the screen:
- Your Name: Enter the name you want to be displayed
- E-Mail Address: Enter your GCI.net email address
- Account Type: Select either POP3 (recommended), IMAP, or HTTP
- Incoming mail server: Enter mail.gci.net
- Outgoing mail server: Enter smtp.gci.net
- User Name: Enter your username (may automatically be entered, and is normally the part of the email address before the @ symbol
- Password: Enter your password
- Make sure that the ‘Require logon using Secure Password Authentication (SPA)’ box is not checked.
- Click on the More Settings option to open Internet E-mail Settings dialog box.
- In this dialog box, go to the Outgoing Server tab and click on the ‘My outgoing server (SMTP) requires authentication’ check box.
- Check the circle next to the ‘Use same settings as my incoming mail server’ box and click on OK button.
- Click on Next and then on Finish button to complete the configuration.
- Your GCI email not working on Outlook problem will be fixed after the configuration is complete.
Benefits of contacting GCI customer support
Getting your issues fixed is just the basic benefit you get by contacting the GCI customer service. Other than this, there are several advantages too that the users get by calling on this number. Below here are given some of the benefits that you will be getting by contact the GCI tech support.
- Solutions are provided by experts having extensive knowledge and experience in the field.
- The GCI support number is available 24 hours a day and the users can get help anytime they face issues.
- Problem is fixed instantaneously and you are not asked to call over and over to get your problems fixed.
- Customized solution is provided for every problem depending on its nature and complexity.
- Remote desktop access facility is also available for those who face difficulty in solving the issues on their own.